Is it possible to cancel or modify an order once it has already been placed?

We will do our best to manage your cancellation request if the order has not entered the preparation phase.

Modification of products or sizes is not possible, for this we will proceed to cancel and refund the payment so that you can make a new purchase with the correct products. If you just placed an order and forgot to include a product, you must place a new order to purchase that item.

However, it is not possible to proceed with the modification or cancellation of an order if it has started the preparation process. This is because our preparation and shipping times are really short, as we seek a delivery service in record time.