Is it necessary to introduce the product that I want to return inside a security box? If it is not, would it be rejected?

Yes, it is a requirement for any returned product to be properly protected. This will prevent the product from suffering any damage while on its way back to us. The products that you send back, either because they do not fit well or convince you, are again put up for sale. Thus they will be put on sale at our store again. For this reason, we are really strict when evaluating products returned by our customers.

If a product is returned without a security box the return will be rejected. In the case of clothing, the return can be made by soft packagings, like an envelope or container bag.