How can I raise a claim or a complaint?

You can raise a claim or complaint by requesting the specific form in our physical stores at 5, calle Churruca (Madrid) and 18, calle Bailén (Barcelona).

The complaint forms are also available at the following links, for you to present online or download:

- Barcelona

- Madrid

In the event that the buyer has the status of consumer and user, we inform you of the existence of an online extra-judicial dispute resolution platform made available by the European Commission, available at, through which consumers and users can submit their complaints.