FAQ
Returns (15)
My account and personal information (7)
Shipping (20)
- I would like my order to arrive as soon as possible. Can I take on an express delivery service?
- Are there delays during special dates like Christmas, sales, Black Friday, etc.?
- Can I send my order to a P.O. box or Pick up Point?
- I have placed several orders on the same day and would like to receive them separately. Is this possible?
- I would like to place an order and deliver it to the Canary Islands. What should I take into account?
- The packages to Spain and Portugal are delivered with MRW. Is it possible to send them with another delivery company?
- Are all international shippings delivered by DHL?
- Will I have to pay customs fees or local taxes outside the European Union?
- What can I do to prevent my order from being returned?
- My order could not be delivered, will I receive a full refund of my purchase?
- I received a single package with part of the products. Is there a second shipment?
- Will I have to pay customs fees or local taxes within the European Economic Area?
Payments and security (4)
Products and Releases (17)
- Can you get any discontinued models or past editions?
- How reliable is the color of the photos on the web regarding the actual color of the product?
- I run a store and I am interested in buying large quantities of product, do you do wholesale?
- Where can I find information about a specific product release?
- The product I want to buy is limited to one unit per customer, why?
- Are the sneakers and the products sold original ones?
- Is the price of the product that appears on the web the final price?
- I am looking for a product release but I cannot find it on Hot Releases. How can I find out whether you are going to have stock of this product?
- Are all exclusive product releases carried out in the same way?
Your Order (11)
Contact and NIGH stores (4)
App (22)
- What happens if I do not comply with the terms and conditions of the raffle?
- Can many persons participate with the same shipping address?
- How do I unsubscribe from your Newsletter?
- I have won the online raffle. How can I proceed to the purchase?
- What is the purchase term for a raffle product?
- What happens if the product purchase period expires?
- How many time do I have to pick up my raffle product in-store?
- If I am an online winner, can I pick up my order at the stores?
- Can I return or exchange a raffle product or a release product?
- I won the raffle in-store. Can a friend or a family member pick up the product for me?
- I won the raffle in-store. How do I proceed to the purchase?
- Do I have to present any official document to pick up my raffle product in-store?
- Are all of NIGH products available on the NIGH App?
- Are the models available in the NIGH App also available for sale on the www.nighshop.com website?